Research Sources
The following references support the research, analysis, and business process modeling concepts presented throughout this website. These sources provide information related to incident management, business process modeling, operational workflow design, and service management best practices.
National Institute of Standards and Technology. (2012). Computer security incident handling guide (SP 800-61 Rev. 2). National Institute of Standards and Technology. https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf
Object Management Group. (2011). Business Process Model and Notation (BPMN) Version 2.0. https://www.omg.org/spec/BPMN/2.0/PDF
University of Minnesota. (2015). Information systems: A managerial perspective. https://open.lib.umn.edu/informationsystems/
IBM. (2024). What is business process management (BPM)? https://www.ibm.com/topics/business-process-management
Atlassian. (2024). Incident management: Definition, process, and best practices. https://www.atlassian.com/incident-management
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