01
Introduction
Presents the current process flow for network incident management, including a process diagram, supporting analysis, identified inefficiencies, and business context.
Open section
Week 1 Project Website
Evaluation and Redesign of an Operational Business Process
This website presents a formal analysis of a current network incident management process used within a technical operations environment. The project examines process inefficiencies, identifies operational shortcomings, and introduces a redesigned business model intended to improve response times, reporting accuracy, escalation visibility, and cost efficiency.
The selected business area focuses on incident intake, triage, assignment, investigation, escalation, remediation, validation, and closure within a network operations framework. The current-state workflow is analyzed to highlight delays and control weaknesses, while the proposed future-state model is designed to support improved service delivery and better strategic decision-making.
Project Focus
- Current process flow analysis
- Process inefficiency identification
- Improved business model design
- Cost analysis and visualization
- Research-based technical presentation
Project Overview
Website Sections
Each section of this website is organized to support the evaluation of the existing process model and the development of a more effective business prototype.
02
Proposed Business Model
Introduces a redesigned process model intended to resolve operational shortcomings through better workflow structure, improved accountability, and measurable cost benefits.
Open section03
References
Provides the APA-formatted reference list supporting the research, analysis, and proposed recommendations presented throughout the website.
Open section
Business Area
Selected Process Domain
The process domain selected for this project is the management of network-related operational incidents in a technical services environment. This area was selected because it contains a measurable workflow, involves multiple stakeholders, and presents significant opportunities for performance improvement through process redesign.
In many organizations, incident handling still relies on fragmented communication, inconsistent prioritization, delayed escalation, and limited reporting visibility. These weaknesses can increase operational cost, extend outage duration, and reduce service quality. A revised model offers the opportunity to standardize workflow execution and improve decision support.
Next Step
Go to Introduction
Continue to the Current-State Analysis
The Introduction section begins with the existing process model, identifies its shortcomings, and establishes the business need for a redesigned operational framework.